Cancellation policy
Last updated: June 17, 2026
This Subscription Policy applies to SoloVera subscriptions purchased, activated, or managed through the SoloVera website, online store, Shopify checkout, customer account tools, or a separate written agreement.
Subscription Requirement
Some SoloVera hardware kits, dashboards, alerts, insights, support features, or related services may require an active SoloVera subscription.
Purchasing hardware does not necessarily include ongoing service unless a subscription is also purchased, activated, or included in a separate written agreement.
Subscription Billing
If you purchase or activate a subscription through Shopify checkout, you authorize SoloVera, Shopify, and applicable payment providers to charge your selected payment method for recurring subscription fees, taxes, and any other charges disclosed at checkout.
The current planned SoloVera monthly subscription is $35/month unless a different price is shown at checkout, in your account, or in a separate written agreement.
Subscription pricing, billing frequency, included features, and availability may change over time. Any material changes will be communicated as required by applicable law or the applicable subscription terms.
Renewals
Subscriptions may renew automatically unless cancelled according to the applicable cancellation process.
By purchasing or activating a renewing subscription, you authorize recurring charges until the subscription is cancelled, expires, or is otherwise ended.
Cancellation
You may cancel a subscription according to the cancellation options available through Shopify, your customer account, SoloVera support, or a separate written agreement.
To request cancellation help, contact:
info@getsovacare.com
Cancellation stops future billing unless otherwise stated at checkout or in a separate agreement.
Cancellation may not automatically refund charges already paid for the current billing period.
Refunds
Subscription payments are generally non-refundable once a billing period has started, unless required by law or otherwise stated at checkout, in the Refund Policy, or in a separate written agreement.
If a refund is approved, it will generally be issued to the original payment method when practical. Processing times may vary based on Shopify, payment processors, banks, or card issuers.
Service Access After Cancellation
Cancelling a subscription may limit or end access to SoloVera services, dashboards, alerts, insights, support, account features, or other subscription-based functionality.
Some hardware may have limited or no connected functionality without an active subscription, connectivity, compatible setup, and required account configuration.
Failed Payments
If a subscription payment fails, SoloVera, Shopify, or the payment provider may retry the payment, notify you, pause service, limit access, or cancel the subscription according to applicable settings and law.
You are responsible for keeping payment and contact information accurate and up to date.
Hardware and Subscription Relationship
Some SoloVera room kits or hardware products may be intended to work with an active SoloVera subscription.
Before completing checkout, review whether the hardware product requires a subscription, what the subscription includes, and whether the subscription is purchased separately or together with the hardware.
No Emergency or Medical Service
A SoloVera subscription does not make SoloVera an emergency response service, medical provider, or substitute for direct care, supervision, emergency services, medical advice, clinical judgment, or calling 911 or other emergency responders.
Product and service performance may depend on installation, connectivity, device placement, sensor availability, account settings, subscription status, service availability, and other factors.
Changes to Subscription Terms
We may update this Subscription Policy or subscription terms from time to time. When we do, we will update the "Last updated" date and provide notice as required by applicable law.
Contact
For subscription questions, cancellation help, or billing support, contact:
info@getsovacare.com