Privacy policy
Last updated: June 10, 2026
SoloVera operates this website and online store, including related information, content, features, tools, products, subscriptions, and services, to provide information about SoloVera, receive demo requests, collect room-plan requests, communicate with prospective customers and partners, and support future purchases or subscriptions through Shopify.
SoloVera is powered by Shopify, which enables us to provide the website, store, and related services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or use our website, submit a form, request information, make a purchase or other transaction, subscribe to a service, or otherwise communicate with us.
This Privacy Policy applies to the SoloVera Shopify website and store. It does not replace any separate agreement or privacy policy that may apply to logged-in care dashboards, sensor integrations, resident or client records, or other SoloVera product/platform services. The Shopify website does not collect live sensor readings, resident health records, or care-dashboard data.
Please read this Privacy Policy carefully. By using or accessing the website or store, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you.
Depending on how you interact with SoloVera, where you live, and what features are active at the time, we may collect or process the following categories of personal information:
Contact details, such as your name, email address, phone number, mailing address, billing address, shipping address, organization, role, and other contact information you choose to provide.
Form and communication details, such as demo requests, room-plan requests, setup-call requests, support inquiries, messages, notes, preferences, and information you include when communicating with us.
Transaction and commerce information, if purchases, preorders, deposits, subscriptions, or checkout features are active, such as products viewed, products added to cart, products purchased, subscription selections, order history, billing details, shipping details, returns, exchanges, cancellations, and payment confirmation details.
Payment information, if checkout is active, such as payment card or financial account details processed through Shopify or its payment providers. SoloVera does not directly store full payment card numbers.
Account information, if customer accounts are enabled, such as username, password, preferences, settings, account activity, and related account details.
Device and usage information, such as browser type, device information, IP address, network information, pages viewed, referring pages, date and time of visits, cookies, and similar technologies.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you visit the website, submit a form, request a demo, request a room plan, contact us, create an account, make a purchase, start a subscription, or otherwise provide information to us.
Automatically through the website, including through cookies, pixels, analytics tools, Shopify services, and similar technologies.
From service providers, including Shopify and other vendors that help us operate the website, process forms, manage communications, provide analytics, support checkout, process payments, prevent fraud, fulfill orders, or provide related services.
From partners or other third parties, where permitted by law and relevant to our business relationship with you.
How We Use Your Personal Information
Depending on how you interact with us and which features are active, we may use personal information to:
Provide, tailor, and improve the website, store, products, subscriptions, and services.
Respond to demo requests, room-plan requests, setup-call requests, support inquiries, and other communications.
Communicate with you about SoloVera, including follow-up messages, requested information, product availability, preorder interest, account updates, orders, subscriptions, support, and service-related notices.
Process purchases, payments, subscriptions, deposits, orders, shipping, returns, exchanges, cancellations, or other transactions if checkout or commerce features are active.
Create, maintain, and manage customer accounts if account features are enabled.
Understand website traffic, visitor behavior, interest areas, and the effectiveness of our website and communications.
Improve our website, product offerings, customer experience, and business operations.
Send marketing or promotional communications where permitted by law and consistent with your preferences.
Detect, investigate, prevent, or take action regarding fraud, security incidents, illegal activity, unsafe activity, or misuse of the website or services.
Comply with legal obligations, respond to lawful requests, enforce our terms and policies, and protect our rights, users, and business.
How We Disclose Personal Information
We may disclose personal information to third parties for legitimate business purposes, including:
Shopify, which hosts and powers the website and store.
Vendors and service providers that help us operate the website, process forms, manage communications, provide analytics, support checkout, process payments, prevent fraud, fulfill orders, provide customer support, or perform other business functions.
Payment processors and commerce providers, if checkout, subscriptions, deposits, or purchases are active.
Shipping, logistics, or fulfillment providers, if physical products are purchased or shipped.
Marketing, analytics, or advertising partners, where used and permitted by law.
Professional advisors, such as attorneys, accountants, auditors, insurers, and consultants.
Government authorities, regulators, courts, law enforcement, or other parties when required or permitted by law.
Successors or relevant parties in connection with a business transaction, such as a merger, financing, acquisition, reorganization, or sale of assets.
When you direct us, request that we share information, or otherwise consent to the disclosure.
Relationship With Shopify
The website and store are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the website and store to provide and improve Shopify-powered services. Information you submit through the website or store may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you live.
Shopify may also use information collected through your interactions with our store, other merchants, and Shopify to provide, protect, grow, and improve Shopify services. In some circumstances, Shopify may be responsible for processing your personal information, including responding to requests to exercise privacy rights related to Shopify’s own processing.
To learn more about how Shopify uses personal information, visit Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.
Cookies and Similar Technologies
We and our service providers, including Shopify, may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand website traffic, improve the user experience, support security and fraud prevention, and, where enabled, support marketing or advertising.
Depending on where you live, you may have the right to opt out of certain uses of cookies or personal information for targeted advertising or similar purposes. You may also use browser settings or supported privacy tools to manage certain cookie preferences.
Third-Party Websites and Links
The website may include links to websites or platforms operated by third parties. We are not responsible for the privacy, security, accuracy, or practices of third-party websites or platforms. If you follow a third-party link, you should review that third party’s privacy policy and terms.
Children’s Data
The website and store are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided personal information to us, contact us at info@getsovacare.com and we will take appropriate steps as required by law.
Security and Retention
We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, respond to requests, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and protect our rights.
Your Rights and Choices
Depending on where you live, you may have rights related to your personal information. These rights may include the right to request access to personal information, correction of inaccurate information, deletion of information, portability of information, restriction or objection to certain processing, and opt out of certain uses such as targeted advertising or sale/sharing as defined by applicable law.
These rights are not absolute and may apply only in certain circumstances. We may need to verify your identity before responding to a request.
You may submit privacy requests or questions by contacting us at info@getsovacare.com.
Marketing Communications
If you receive promotional emails from us, you may opt out by using the unsubscribe link in the email or by contacting us. Even if you opt out of promotional communications, we may still send non-promotional messages, such as responses to your inquiries, service-related notices, account notices, order updates, subscription notices, or legally required communications.
Complaints
If you have a complaint about how we process your personal information, contact us at info@getsovacare.com. Depending on where you live, you may also have the right to appeal a decision or lodge a complaint with a data protection authority or other regulator.
International Transfers
We and our service providers, including Shopify, may transfer, store, and process personal information in countries other than where you live. Where required by applicable law, we rely on appropriate transfer mechanisms or safeguards.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, website, products, services, legal obligations, or business operations. When we update this Privacy Policy, we will update the “Last updated” date and provide notice as required by applicable law.
Contact
If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, contact us at: info@getsovacare.com