Refund policy

Last updated: June 17, 2026

This Refund Policy applies to purchases, preorders, subscriptions, deposits, hardware kits, and related services purchased through the SoloVera website or online store.

Hardware Kits

If you purchase a SoloVera hardware kit, you may request a return within 30 days after delivery unless a different return window is stated at checkout, in your order confirmation, or in a separate written agreement.

To be eligible for return, hardware must be unused, uninstalled, in its original condition, and returned with original packaging and included components.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at info@getsovacare.com within 7 days of delivery. Please include your order number, a description of the issue, and photos if available.

If we confirm that the item was damaged, defective, or incorrect, we may offer a replacement, refund, repair path, or other reasonable resolution.

Preorders and Deposits

If preorders or deposits are offered, cancellation and refund terms may be shown at checkout, in the order confirmation, or in a separate written agreement.

Unless otherwise stated, preorder or deposit payments may be refundable before fulfillment begins. Once an order has shipped or fulfillment has started, the hardware return rules above apply.

Subscriptions

SoloVera subscriptions may be cancelled according to the subscription terms shown at checkout or in your account, if account management is available.

Subscription payments are generally non-refundable once a billing period has started, unless required by law or otherwise stated in a separate written agreement.

Cancelling a subscription may limit or end access to SoloVera services, dashboards, alerts, insights, support, or other subscription-based features.

Services and Setup

Fees for completed setup, installation, consultation, configuration, support, or other services may be non-refundable once the service has been performed, unless otherwise stated in writing.

Refund Timing

If a refund is approved, it will be issued to the original payment method when practical. Processing times may vary depending on Shopify, payment processors, banks, or card issuers.

How to Request a Refund

To request a refund, return, cancellation, or replacement, contact us at:

info@getsovacare.com

Please include your name, order number, contact information, and a short description of the request.