Shipping policy

Last updated: June 17, 2026

This Shipping Policy applies to physical products, hardware kits, device kits, accessories, replacement items, and related items purchased through the SoloVera website or online store.

Digital services, subscriptions, demo requests, room-plan requests, setup calls, and other non-physical services do not require shipping.

Shipping Availability

SoloVera currently expects to ship within the United States unless otherwise stated at checkout, in an order confirmation, or in a separate written agreement.

Shipping availability may vary based on product availability, destination, carrier availability, preorder status, fulfillment capacity, and operational requirements.

Processing Times

Orders are processed after payment is authorized and the order is accepted.

Processing times may vary depending on product availability, preorder timing, inventory, fulfillment readiness, and verification needs.

If an item is offered as a preorder, backorder, pilot shipment, or limited-availability item, estimated shipping timing may be provided at checkout, in follow-up communication, or in a separate written agreement.

Shipping Rates

Shipping rates, if any, will be shown at checkout or provided before an order is finalized.

Shipping rates may vary based on destination, shipping method, package size, package weight, carrier rates, taxes, and other factors.

Delivery Timing

Delivery estimates are estimates only and are not guaranteed unless expressly stated in writing.

SoloVera is not responsible for carrier delays, weather delays, address errors, delivery interruptions, customs or regulatory delays, or other events outside our control.

Shipping Address

You are responsible for providing a complete and accurate shipping address.

If an order is delayed, lost, returned, or misdelivered because of an incorrect or incomplete address, additional charges may apply to reship the order.

Lost, Damaged, or Incorrect Shipments

If your shipment is lost, damaged, or incorrect, contact us at info@getsovacare.com within 7 days of delivery or expected delivery.

Please include your order number, contact information, a description of the issue, and photos if available.

If we confirm that an item was damaged, defective, lost, or incorrect, we may offer a replacement, refund, repair path, reshipment, or other reasonable resolution.

Installation and Setup

Some SoloVera products or services may require setup, configuration, installation, connectivity, account activation, or subscription activation.

Shipping a product does not guarantee that service is active, fully configured, or available in every environment. Product performance may depend on device placement, connectivity, subscription status, account settings, and other factors.

Preorders and Limited Availability

If products are offered for preorder or limited release, shipping may occur later than standard in-stock orders.

Preorder timing may change based on supplier availability, inventory, fulfillment readiness, quality checks, operational needs, or other factors.

Contact

For shipping questions, contact:

info@getsovacare.com